Legal & Compliance

Empowering Industries with Digital Precision

We are committed to protecting your personal data and ensuring transparency in how we collect, use, and store information within the SyncWeigh ecosystem.

At SyncWeigh (developed and operated by Synctronix Malaysia, referred to as “we”, “our”, or “us”), we respect your privacy and are deeply committed to protecting your personal and company information when you access and use the SyncWeigh Cloud Weighing System, our website (https://syncweigh.com/), and our related mobile applications (collectively referred to as the “Services”).

Information We Collect

To provide you with our industrial weighing solutions effectively, we may collect the following types of data:

Device & Hardware Information

We may collect data relating to your equipment, such as device models, operating systems, IP addresses, weighbridge indicator metrics, and Serial/TCP connection statuses.

Usage & Operational Data

Information directly related to the software’s core function, including weighing transaction records, timestamps, gross/tare/net weights, vehicle registration numbers, materials handled, and synchronization statuses.

Account Information

If registration or licensing is required, we collect your name, company name, email address, phone number, and login credentials.

How We Use Your Information

The information we collect is strictly utilized for the following business purposes:

To provide, operate, maintain, and improve our weighbridge and cloud weighing services.
To securely store historical transaction records and prevent data loss.
To generate graphical analytics, dashboards, cloud reports, and to synchronize user data across our platform.
To facilitate seamless API integration with your company’s existing ERP or accounting software.
To offer dedicated technical support, troubleshooting, and to respond to your inquiries (if contacted by the user).

Data Storage & Security

All collected data is stored securely using industry-standard encryption protocols and reasonable technical safeguards within our cloud infrastructure. We engineer our systems to prevent unauthorized access, disclosure, or modification of your operational data. However, while we continually strive to protect your information, please note that no digital transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

Third-Party Services

Our platforms and applications may utilize verified third-party services (such as cloud hosting providers and ERP integration partners) that process data according to their own respective privacy policies. We stringently ensure that these third-party services meet high-standard data protection practices before integration into the SyncWeigh ecosystem.

Your Rights

You maintain full ownership of your operational data. You have the right to access, correct, or delete your personal and company data at any time. You may also contact our administrative team to request the termination of your SyncWeigh account and the permanent deletion of all related historical weighing data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect technological advancements, legal requirements, or operational updates. All changes will be posted within the SyncWeigh App portal or on our official website with an updated revision date. We encourage you to review this policy periodically.

Contact Us

For any further assistance, inquiries, or requests regarding this Privacy Policy or your data, please contact our team:

Call Us

+(60)12 – 413 5822 (Eeven Kho)
+(60)17 – 615 8222 (Kin Rong)

Email

sales@syncronix.com.my

Address

Kuala Lumpur, Malaysia